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Returns Policy

To return an item to us please click the link below for the brand of product you received. You will be able to fill out & print off a UPS Return Label to send the product back to us. Just take the package to any UPS drop off point!

    Please Note: To Receive Credit for the Merchandise:
  • Be sure to select DIXIE NC as the "Return to" in the UPS "Address Book" dropdown field.
  • All Returns must be requested within 10 Business Days of the receipt of the product
  • Returned items must be in new & resalable condition and in the original package. Any item that is not in new & resalable condition will be scrapped and no credit will be issued
  • Shipping and handling charges are non-refundable
  • Returned items may be subject to a 20% restocking fee or a $3.00 restocking fee
  • Your refund will be issued in the same form of payment as your original purchase
  • Item must be received back within two weeks of customer receiving return label.
  • Please allow 10-15 days for processing your credit once your return shipment is received
  • To track your return shipment you will need to retain the package tracking number. You may track your package at www.ups.com. Again, please allow 10-15 business days, from the date we receive the package to process your credit
    Please Note the List of Items Below That Are Non-Returnable:
  • Special Order items
  • Whole goods and attachments
  • Literature
  • Engines
  • Pumps
  • Short blocks
  • Electrical parts
  • Gaskets
  • Liquids
  • Chemicals
  • Sprays
  • Items with damaged or non-original packaging
  • Installed, used or damaged items