SHIPPING POLICY

Generally, all completed orders are shipped the same day or next business day. You should receive delivery of most complete orders within 3-5 business days in the continental United States. All orders are shipped complete. Shipments of orders with items not in stock are generally filled within 10-14 business days subject to availability from the manufacturer. To request a split shipment please call or email us; however, an additional $1.99 shipping charge will apply.

SHIPPING AND HANDLING CHARGES

We utilize DHL, UPS and Priority or First Class Mail for domestic ground shipments. Items too large for UPS, DHL and Priority or First Class Mail will be shipped via LTL (Less Then Load) Frieght. Our shipping & handling charges are as follows:

$    .01-  $9.99 - $7.99
$10.00-$19.99 - $8.99
$20.00-$49.99 - $9.99
$50.00-$74.99 - $10.99
$75.00-$99.99 - $11.99
Over $100.00 - 15% of the Order Value
Freight: $99.00 - Includes lift gate service.

Note: Orders shipped to Alaska or Hawaii will incur additional shipping fees. For exact shipping charges contact our customer service department by either calling 877-500-7499, e-mailing us at service@ordertree.com or clicking on our live chat to speak to an OrderTree representative.

If you are receiving your order at a business address please include the business name on the second address line provided.

EXPEDITED SHIPPING

Next Day Air or Second Day Air services are available to most locations in the United States for an additional charge. For price & availability in your area contact our customer service department by either calling 877-500-7499, e-mailing us at service@ordertree.com or clicking on our live chat to speak to an OrderTree representative.

SHIPPING TO P.O. BOXES

OrderTree.com can ship to P.O. Boxes only when using Priority Mail service or First Class Mail service. A street address is always preferred.

Note: Orders are not delivered to P.O. Boxes on Government holidays. They will be delivered the next business day. Government holidays include: New Year’s Day, Birthday of Martin Luther King, Jr., Birthday of George Washington, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day.

DAMAGED SHIPMENTS

All orders which arrive in broken or damaged boxes should be noted with the delivery driver if possible. Contact a customer service representative at 1-877-500-7499 for information about receiving a replacement if your order is damaged or missing parts. All claims must be made with Ordertree within 10 days of receipt of your order.