Returns Policy

To arrange for the return or exchange of an item and obtain an RMA # please contact our customer service department by either calling 877-500-7499, e-mailing us at service@ordertree.com or clicking on our live chat to speak to an OrderTree representative.

You will receive a reply with instructions on how and where to return your item, and an RMA # that you must write plainly on the outside of the return package as well as inside the box on a copy of the original invoice.

• Returned items must be in new and resalable condition.
• Parts returned without permission and without an RMA # will be immediately scrapped or returned to you at your expense.
• No credit will be issued for parts returned without an RMA #.
• Shipping and handling charges are non-refundable.
• Returned items may be subject to a 20% restocking fee.
• Your refund will be issued in the same form of payment as your original purchase.
• Please allow 7-10 days for processing your credit once your return shipment is received.
• All requests for an RMA must be received within 10 days of receipt of product.

Please Note the List of Items Below That Are Non-Returnable:

• Whole goods and attachments, literature, engines, pumps, short blocks, electrical parts, gaskets, liquids, chemicals, sprays
• Items with damaged or non-original packaging
• Installed, used or damaged items