Frequently Asked Questions

When you place an order you will receive an order confirmation via e-mail. This will include your order number & the total of your order.

Orders for parts that are in stock generally ship within 24 hours (most ship same day). You should receive your order within 3-5 business days.

We ship via Federal Express, UPS or the USPS at our discretion based on your location & what items you have ordered. We would ask that you include an address where there is a physical mailbox to help facilitate delivery of your order. At this time we are unable to let you select which delivery service carriers your order.

We currently do not offer expedited delivery on the site. You can contact us for a quote on Next or Second Day shipping via telephone at 1-877-500-7499 or via e-mail at service@ordertree.com.

A ‘Special Order” item is something that we are out of stock on at the time your order is placed. Usually we are able to obtain these items & ship them to you within 10-15 business days. Occasionally a manufacturer will be out of stock on the part & it will take longer for us to get. Once the part arrives we will promptly ship it to you.

Some “Special Order” items can be cancelled. We will accept cancellations for items that we normally keep in inventory. If the item is something that we do not stock or is an item that one of manufacturer partners will not accept as a return than the item is not cancellable. You can contact us via Live Chat or at service@ordertree.com for questions regarding cancelling a part.

We make every effort to keep pricing and part numbers current. There are times, however, that manufacturers change a part number or price. This typically occurs when we are getting in backordered parts. If the part number/price changes we will note it on your invoice. Please note in our terms & conditions that all prices are subject to change without notice. Please Note: When our orders are ready to ship they release automatically & we will not be able to notify you of any changes.

We accept Visa, Master Card, Discover & American Express cards. Sorry, we are not able to offer C.O.D. (Cash on Delivery) as an option

Yes, we do accept returns for most items. Please be sure to read our Return Policy here prior to returning your part.

Our Customer Care Center is open 7 days a week from 8am-9pm Eastern Time. You can reach us at 1-877-500-7499. For questions regarding your order please have your confirmation number or invoice number available. You can also reach us via e-mail at servioce@ordertree.com . We answer most e-mails within 24 hours of receipt. You can also chat with us on the site by clicking here.

Ordertree carries a full line of parts & accessories for most major brands of Outdoor Power Equipment, including MTD, Poulan, Poulan Pro, Troy-Bilt, Weedeater, Kohler, Briggs & Statton, Tecumseh and many more.You can view all of our Brand Pages here. We are also proud to carry Rotary Aftermarket Parts for brand that we do not carry original equipment manufacturers parts for including John Deere, Honda, Stihl, Toro, Gravely & many more!.