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Returns Policy
To arrange for the return or exchange of an item and obtain an RMA # please contact us at returns@ordertree.com
You will receive a reply with instructions on how and where to return your item, and an RMA # that you must write plainly on the outside of the return package as well as inside the box on a copy of the original invoice.
- Returned items must be in new and resalable condition.
- Parts returned without permission and without an RMA # will be immediately scrapped or returned to you at your expense
- No credit will be issued for parts returned without an RMA #
- Shipping and handling charges are non-refundable
- Returned items may be subject to a 20% restocking fee
- Your refund will be issued in the same form of payment as your original purchase
- Please allow 7-10 days for processing your credit once your return shipment is received
- All requests for an RMA must be received within 10 days of receipt of product
Please Note the List of Items Below That Are Non-Returnable:
- Whole goods and attachments, literature, engines, pumps, short blocks, electrical parts, gaskets, liquids, chemicals, sprays
- Items with damaged or non-original packaging
- Installed, used or damaged items
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