How To Contact Poulan

At Ordertree.com we are committed to providing you with outstanding customer service. We take all of your requests seriously. You can contact us in the following manners:

E-Mail - Contact us at service@ordertree.com. We will respond to your e-mail within one business day*.

Telephone - You can talk with one of our Customer Service Representatives by calling us toll free at 1-877-500-7499. Our Call Center is open 8:00 am - 6:00 pm EST Monday through Friday.

Fax - You can request information or place an order via fax. Our fax number is (336)621-9100. You will receive a response within one business day*.

Mail - Our Mailing Address is:
Ordertree.com
P.O. Box 600
Brown's Summit, NC 27214

*Note: Responses will be given within one business day unless we are closed for a holiday or due to circumstances beyond our control. In such cases you will receive an answer on the next business day we are open.

**Please Note: Ordertree is a Factory Authorized Distributor for Husqvarna Outdoor Products & their associated brands (Poulan, Poulan Pro, Weed Eater & more) in both the U.S. & Canada. U.S. customers (& international customers) should select the “PWE” part for Poulan & Weed Eater handheld products & “AYP” for wheeled goods. Canadian customers should select “HOPC” for both handheld & wheeled products. This allows us to order the correct parts from the correct factory partner to reduce lead times on parts not in inventory.